How to delete your account

How to delete your account

You can delete your account by sending us a simple email. Deleting your account is an irreversible process, which we can't revert even if you perform it by accident.


To delete your account

    Send us an email to: [email protected]

    Write in the email: your Name, Surname, E-mail which you used for registration as well as the text: PLEASE DELETE MY ACCOUNT.

Deleting your account will:

    Delete your account from our servers.
Erase your usage history.
Delete the online connection with all your smart devices from BerlinGreen.

If you delete your account:

    You can't regain access to your account.
It may take up to 90 days from the beginning of the deletion process to delete your information. Copies of your information may also remain after the 90 days in the backup storage that we use to recover in the event of a disaster, software error, or other data loss event.    
Copies of some materials such as log records may remain in our database but are disassociated from personal identifiers.
We may also keep your information for things like legal issues, terms violations, or harm prevention efforts.