Frequently Asked Questions

GreenBox

Where and from what material is the GreenBox produced?

What are the dimensions of the GreenBox?

Where is the best place to set up my GreenBox?

How long should the U-discs and Germination Domes remain on the PlantPlugs?

Are the U-discs and Germination Domes included with my GreenBox?

Plants and PlantPlugs

Which plants can grow in the GreenBox?

Can I only grow one plant variety at a time in the GreenBox?

What exactly is contained in the PlantPlugs?

How long can unused PlantPlugs be stored?

Which seed packs can I find in the Starter Set?

Can I use my own seeds?

Can I use the PlantPlugs multiple times?

Can I also use the GreenBox with my own substrate, i.e., without PlantPlugs?

Can I repot the plants from the GreenBox into normal soil?

Do algae or mold not form with the lighting?

How can I pre-germinate Sugar Snap Peas?

Mushroom Packs

How do I grow mushrooms in the GreenBox?

I have bought more than one mushroom variety - which one should I start with?

Can I use the substrates multiple times?

How do I prepare the substrate for the next growth cycle?

How and when do I start my second growth cycle?

Where is the best place to set up my GreenBox for mushroom cultivation?

Should I use the GreenBox Tent for mushroom cultivation?

Is there anything else I need to consider when growing mushrooms?

How do I know if my mushrooms are ready for harvest?

What do I do with used mushroom substrate?

A white layer is growing on my substrate, is my substrate moldy?

The first mushroom babies are growing sideways under the film - should I save them?

My mushrooms are secreting a white powder, what does that mean?

Are the mushrooms suitable for consumption?

Help, my mushrooms just aren't growing. I've followed all instructions and after 3 weeks, not a single fruiting body has appeared - what can I do?

Microgreens

How do I grow Microgreens in the GreenBox?

Are the seeds in the Microgreen Pads organic-certified and GMO-free?

How often should I water the Microgreens?

I see a white, fluffy substance between the small leaves – is it mold?

Can I grow Microgreens together with PlantPlugs?

My Microgreens are growing unevenly, what am I doing wrong?

How do I harvest Microgreens?

Are the Microgreens-Pads recyclable?

GreenBox Booster

Do I need additional fertilizer?

Is the GreenBox Booster organic fertilizer?

Watering

Does the water come into contact with the wood of the GreenBox?

I'm going on vacation. How much water should I add?

How often do I need to water? How much water should I use?

Lighting

Is the light on all day and all night?

What is the power consumption?

The light does not turn off despite programming in the App. What could be the reason for this?

Which light intensity should I set?

The light of my GreenBox no longer turns on. What should I do?

GreenBox Tent

What is the GreenBox Tent?

Does the GreenBox Tent affect plant growth?

GreenBox App

How can I download the App?

Is it necessary to use the App, or can I grow plants in the GreenBox without it?

I'd like two GreenBoxes. Can I control multiple devices via the App?

The App cannot connect to my GreenBox. What should I do?

I want to register in the App, but I'm not receiving a verification email. What should I do?

Miscellaneous

How quickly will I receive my order?

Can I also buy the GreenBox directly from you in Berlin?

Can I have the GreenBox – should it, for example, show a defect 5 years after purchase – repaired at usual costs or have defective LEDs replaced?

I want to register in the app but am not receiving a verification email. What should I do?