General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
Our webshop and the associated services are an offer by GreenBox GmbH, Rheinstraße 10 C, 14513 Teltow.
The webshop is offered via the website https://www.berlingreen.com. These GTC apply to all contracts concluded via our online shop.
PART 1: GENERAL PROVISIONS (APPLICABLE TO ALL CUSTOMERS)
1. Validity; Scope
a. The subject of these General Terms and Conditions are all contractual relationships between GreenBox GmbH (hereinafter referred to as "We" or "GreenBox GmbH") and its contractual partners (hereinafter referred to as "Customer"). In these terms, we differentiate between consumers and entrepreneurs. Unless a distinction is made in the respective clause, it applies to both customer groups.
b. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity (§ 13 BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of their commercial or self-employed professional activity when concluding a legal transaction (§ 14 BGB).
2. Subject of the Contract and Conclusion of Contract
a. The subject of the contract is the sale of goods offered in our shop or the conclusion of a subscription. Further details can be found in the item description.
b. The contract is concluded with GreenBox GmbH. By listing the products in our shop, we make a binding offer to conclude a contract. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. You will receive a confirmation via email immediately after sending.
c. The languages available for the conclusion of the contract are German and English. We save the contract text and send you the order data and our GTC in the order confirmation in text form.
3. Registration and App Usage
a. Viewing the shop is free of charge and possible without registration. Every customer is obliged to inform us immediately if there are any indications that their access has been misused. Every customer is liable for all activities carried out using their access.
b. To be able to use our products to their full extent, downloading and free use of our Berlin Green App as well as the setup of a user account is required.
4. Prices, Payment, and Shipping
a. The prices stated on the general product pages in the online shop are final prices and include the statutory value-added tax (gross prices). This applies regardless of whether the customer is a consumer or an entrepreneur. If prices in special B2B areas (e.g., for the Office-Subscription) or in individual offers for entrepreneurs are explicitly stated as net prices, these are understood to be plus the respectively valid statutory value-added tax.
b. We offer the following payment methods: credit card, PayPal, Sofort by Klarna, as well as SEPA direct debit or invoice for B2B customers if applicable.
c. The customer is responsible for incorrect address entry and resulting delivery problems. In the event of a new delivery attempt, the customer bears the direct costs for shipping. Perishable products generally cannot be delivered again and will be charged to the customer in full, without any claim for replacement.
5. Transport Damage
If goods are delivered with obvious transport damage, please complain about this immediately to the delivery agent and contact us. For consumers, this has no effect on the statutory warranty rights, but it helps us in processing with the carrier.
6. Data Protection and Final Provisions
a. Information on the collection and processing of personal data can be found in the separate privacy policy.
b. German law applies, excluding the UN Sales Convention (CISG).
PART 2: SPECIFIC PROVISIONS FOR CONSUMERS (B2C)
The clauses in this Part 2 apply exclusively if the customer acts as a consumer (§ 13 BGB).
7. B2C Subscription Products (e.g., mushroom substrates, microgreens)
a. We offer selected products for consumers as a subscription for an indefinite period. By completing the order, you grant a direct debit authorization for the recurring payments at the chosen interval.
b. The subscription can be cancelled at any time. The cancellation must be received before the next scheduled delivery date. Changes to existing subscriptions will be communicated to you at least 30 days in advance; you then have the right to cancel free of charge.
8. Money-Back Guarantee and Right of Withdrawal
We offer consumers a 30-day money-back guarantee, which is fully harmonized with the statutory right of withdrawal. You can return the goods without giving reasons within 30 days of receipt.
Withdrawal Instructions for Consumers:
You have the right to withdraw from this contract within thirty days without giving any reason. The period is thirty days from the day you took possession of the goods. To exercise your right of withdrawal, you must inform us (GreenBox GmbH, c/o ZAK, Rauschwalder Straße 48 B, 02826 Görlitz, Email: support@berlingreen.com) by means of a clear declaration. You can also exercise the right of withdrawal directly via our online withdrawal form.
Exclusion of the Right of Withdrawal: The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded (e.g., mushroom substrates). This also applies to B2C subscriptions.
Consequences of Withdrawal: We will refund all payments, including standard shipping costs, within 14 days of receiving the withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of return. We bear the costs of returning the goods. You only have to pay for any loss in value if this loss is due to unnecessary handling of the goods.
Return Address:
GreenBox GmbH
c/o ZAK
Rauschwalder Straße 48 B
02826 Görlitz
Germany
As an alternative to the form below, you can also declare your withdrawal directly online via the "Cancel contract" button on our website.
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To: GreenBox GmbH, c/o ZAK, Rauschwalder Straße 48 B, 02826 Görlitz, Germany (Email: support@berlingreen.com) I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*): __________________________________________________________________________ Ordered on (*): ________________ / Received on (*): ________________ Name of consumer(s): _____________________________________________ Address of consumer(s): ___________________________________________ Signature: __________________________ (only if notified on paper) Date: __________________________ (*) Delete where not applicable. |
9. Warranty for Consumers
For consumers, the unrestricted statutory warranty law applies (24 months).
10. Alternative Dispute Resolution
The EU Commission provides a platform for online dispute resolution: http://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
PART 3: SPECIFIC PROVISIONS FOR ENTREPRENEURS (B2B PURCHASE)
The clauses in this Part 3 apply exclusively if the customer acts as an entrepreneur (§ 14 BGB).
11. Exclusion of the Right of Withdrawal
Entrepreneurs are not granted a voluntary right of withdrawal or a money-back guarantee. The statutory right of withdrawal for consumers does not apply in B2B business transactions.
12. Warranty, Liability, and Obligation to Inspect
a. The limitation period for warranty claims for purchased or delivered goods for entrepreneurs is 12 months from the transfer of risk.
b. For delivered goods, the commercial duty to inspect and notify defects according to § 377 HGB is mandatory for entrepreneurs. If the customer fails to provide the immediate notice regulated there, the goods are considered approved.
c. We are liable without limitation for injury to life, body, or health as well as in cases of intent or gross negligence. In the case of slightly negligent breach of essential contractual obligations, our liability is limited to the contractually typical foreseeable damage. Otherwise, our liability is excluded.
13. Extended Retention of Title
a. We retain ownership of the delivered goods until full payment of all claims from an ongoing business relationship.
b. The customer is entitled to resell the reserved goods in the ordinary course of business. They hereby assign to us all claims in the amount of the invoice that arise against a third party through the resale. We reserve the right to collect the claim ourselves as soon as the customer falls into payment default.
14. Place of Jurisdiction
Place of performance and exclusive place of jurisdiction for all disputes arising from contracts with merchants, legal entities under public law, or special funds under public law is our registered office in Teltow / Berlin.
PART 4: SPECIAL CONDITIONS FOR THE B2B OFFICE-SUBSCRIPTION
If an entrepreneur concludes the specific "B2B Office-Subscription", the following provisions apply in addition to Part 1 and Part 3.
15. Subject of the Contract and Hardware Usage
The subject is the rental provision of hardware (GreenBox systems) as well as the delivery of supplies. The hardware remains the property of GreenBox GmbH at all times and is only provided to the customer for use.
16. Term and Termination of the Subscription
The subscription automatically extends by one additional month after the expiry of an agreed minimum term, unless it is terminated with a notice period of 30 days to the end of the term (via email to support@berlingreen.com).
17. Mandatory Exclusion of Liability (§ 536a BGB)
The strict liability for damages for initial defects of the rented hardware according to § 536a para. 1 alt. 1 BGB is excluded. In the event of technical defects of the provided hardware not caused by the customer, we will replace the defective unit at no extra cost.
18. Return of the Hardware
After termination of the subscription, the entrepreneur is obliged to return the provided hardware to us in perfect condition within 14 days after the end of the contract. If the deadline is missed, we will charge the replacement value.
Status: June 2026